Cancellation Policy

Cancelling an Order

You may cancel your order within 24 hours of placing it. After this period, orders are processed and cannot be canceled.

How to Cancel

To cancel your order, email our customer service team at sales@nalave.com within 24 hours. Include your order number and the reason for cancellation. We will confirm your cancellation and process your refund.

Refund for Canceled Orders

Refunds for canceled orders are processed within 10-20 business days. The refund will be credited to the original payment method.

Modifying Orders

If you need to make changes to your order, such as updating the shipping address or changing the quantity of items, please contact us within 24 hours of placing your order.

Custom Orders

Custom or personalized items cannot be canceled once the order is placed. Please review your order details carefully before finalizing your purchase.

Late Cancellation Requests

Cancellation requests received after the 24-hour window cannot be processed. If your order has already been shipped, you will need to follow our return process for a refund or exchange.

Pre-Order Cancellations

Pre-order items can be canceled until they are processed for shipping. Contact us at sales@nalave.com to check the status and cancel if necessary.

Partial Order Cancellations

If you wish to cancel specific items in your order, specify which items in your email to our customer service team. We will process the partial cancellation and refund.

Order Status

To check the status of your order, contact our customer service team at sales@nalave.com. We will provide the latest information about your order.

Contact Us

For any questions regarding our cancellation policy, contact our customer service team at sales@nalave.com. We are available Monday to Friday.